Emerging Novel Coronavirus (COVID-19) Outbreak

Stop the Rumor mill - get the facts.

Please read this letter from President Austin.

The DuPage County Health Department (DCHD) is closely monitoring a fast-changing outbreak of a novel (new) coronavirus (COVID-19) first identified in the city of Wuhan, China.  For more information go to the DuPage County Health Department Coronavirus site.

The Centers for Disease Control and Prevention (CDC) is posting updates on its website that include summaries outlining case numbers and a map and list of affected states and countries.

Illinois COVID-19 Hotline and Email Address

If you have questions about Coronavirus-
Call the Illinois Coronavirus Disease (COVID-19) Hotline 1(800) 889-3931  or,
Send an email to DPH.SICK@ILLINOIS.GOV 
Anytime, 24 hours a day, seven days a week.

Village Response

As of 3/17/20 Village Facilities are closed but operations continue. Find how to access services electronically by clicking here.

The Village is coordinating our response with DuPage County, other municipalities, our regional hospitals, the State of Illinois and the CDC.  

As of 3/13/2020, Members of Village staff continue to participate in meetings regarding this issue, including a conference call with the Governor’s office this afternoon. As we all know at this point, this is a rapidly evolving situation. In regard to our services, departments have been authorized to reduce unnecessary physical contact to the extent possible without the loss of essential services. For instance:

Finance Department Services: Residents/customers are being reminded/urged to use electronic means to pay bills and/or use the drop slot in the Village Hall lobby or the Clarendon Hills Bank drive-through. This is intended to reduce contact with the public at the front counter. More information is included in the Finance report.

Community Development Department: All building permit and development review applications are now be accepted and managed electronically. A Small Business Resources page has been made available at

Police Department Operations: Chief Dalen is working to limit direct contact between the public and police officers when it is not required. Fundamentally, if a discussion/report can be taken over the phone it is preferred to on-site visits or meetings in small Department meeting rooms. Du-Comm is working on protocols to assist with this effort.

Public Works Department Operations: Effective immediately we are limiting site visits that are not of an emergency nature. More information is available in the Public Works report.

Fire Department: Based on advice from regional groups, and to take all measures to keep our first responders safe, access to the Department is strictly limited. Anyone showing up is advised to call 9-1-1 via an available phone to communicate with someone within the Department.

General Operations: We continue to make preparation to make off-site work possible where it can be done. We will update if this becomes necessary.

Park District: The District has announced that programming has been canceled through March 29th.